Design and hosting services from Redcentaur

Legal information

Copyright information

All design and content of this website is © Copyright. All rights are reserved by Redcentaur.

Personal information

Redcentaur will never use the personal information provided by clients for gain. We will not sell your information to Third Parties to send you unsolicited marketing information. In fact, the only time we will send your personal information to someone else is when you have asked us to register a domain name for you or if we are required by law to provide information to law enforcement or similar Government agencies.

Redcentaur may, on occasion, use the information you have supplied to let you know about special offers and deals from us, but that will be kept to a minimum. We take great care to respect your privacy and to ensure that you don't receive annoying spam from us. If you are not interested in receiving this information, let us know and we will remove you from our mailing list.

Redcentaur reserves the right to publish information about the work we have recently done for clients and to participate in trade articles and awards about such work. This will focus on our work and will include, for example, images or links to web sites. Where applicable, personal information such as addresses will be redacted.

Complaints procedure

Our company philosophy is to talk to you as people and to treat you fairly. We try to avoid the use of jargon, which tends to cloud understanding and clear communication. We always aim to set reasonable deadlines and to meet them. However, in the unlikely event that you have a complaint, please contact us and make your complaint known. If you have a valid grievance, we will make every effort to put things right as quickly as possible. We aim to learn from our mistakes and all feedback is welcomed.

Payments

Our services are offered under contract and the payments due to us for those services are stipulated within the contract. For most design work, this usually includes a partial payment before work is begun and a final payment before delivery. In some circumstances, intermediate payments may also be necessary for large projects. Where the work includes hosting or business packages, payment may be requested in whole or in part at the start of the contract, depending upon the nature of the contract. Renewal of hosting and re-registration of domain names is automatic and an invoice will be sent out for the new period.

Redcentaur is flexible in its payment options and seeks to meet its clients' budgets wherever possible. If you have a budget in mind, we can cater our services to meet your budget. However, it may not be possible to provide all of the functionality or services requested for the budget you have available. If this is the case, this will be made clear to you when we send you our proposal.

We only charge for what we do but our estimates are based on the amount of time we expect to spend on your design. If there is additonal work, greater scope or delays outside of our influence, we may need to charge additional fees. We will tell you about this beforehand.

Delivery

Redcentaur will aim to deliver the services requested within the time frame stated. This is usually subject to any materials, copy, images, etc that you are supplying being given to us at the right time. Also, if you already have a web host, we will need an FTP account accessing the root folder of the server. Delays in providing this information, or delays in approving design work, may result in a delay to delivery. If you do not provide this information for a long period after we have requested it, we may invoice you for the work completed to date and stop further work.

We can only deliver work in accordance with the agreed contract and any variation to that may result in additional charges for extra work.

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