Terms and conditions of use
The Terms and conditions of use tells you how you may use our web site as a guest or as a Registered User and the rights and responsibilities you have as a result of such use. Please ensure you are familiar with these conditions as you will be deemed to agree with them and will be bound by them whenever you use this web site.
This web site, your account and the use of this site are governed by this Terms and Conditions document. In it we set out the general responsibilities and conditions on which you are allowed to use this web site and the services it provides.
If you use Redcentaur Design's website, you are responsible for maintaining the confidentiality of your account and any log-in details you are given or supply and for preventing unauthorised access to your account. You accept responsibility for all actions and activities that occur on your account and you must inform us immediately if you believe your account details have become known to anyone else.
You are responsible for ensuring that the details we maintain about you are correct and current. If your personal data is inaccurate or requires updating, you must inform us of any changes necessary. Redcentaur Design reserves the right to refuse access to the website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order it will be without charge to you unless it is a result of providing us with inaccurate information.
Orders are not accepted until payment in full is made by you. Payment can be made in a number of ways, including invoice, bank transfer and credit card payments. We do not accept personal cheques. You shall receive a full order statement once payment is made.
You may cancel an order at any time before it is accepted. Orders cancelled after they have been accepted are subject to our Returns policy.
Redcentaur Design and its suppliers try to ensure uninterrupted access to the web site and that all transmissions are complete, accurate and error-free. However, it is not always possible to guarantee this aim will be fulfilled. Additionally, access to the web site may be temporarily suspended or restricted to enable maintenance, repairs or additions without prior notice. We aim to limit the frequency and duration of any suspensions to minimise your inconvenience.
Redcentaur Design grants you a limited licence to access and use the web site. With the exception of page caching, you are not permitted or granted rights to download or modify any part of the web site unless this has been authorised by us. If there is a download link provided on a page of our web site, authorisation is deemed automatically granted.
The licence does not include any resale or commercial use of the web site or its contents; any collection or use of any product listings, descriptions or prices; any derivative use of this web site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots or similar data gathering and extraction tools (except by express permission of the owner).
The web site contents, or any portion of the web site contents, may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without our express written consent. Similarly, no part of the structure or design of the web site may be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without our express written consent.
You may not enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of this web site, its owners or its designers and other affiliates without express written consent. This includes the framing of the brands associated with this web site in meta tags or other hidden text. Any unauthorised use terminates the permission and license granted by us.
You are granted a limited, revocable, and non-exclusive right to create a link to the site as long as the link does not portray Redcentaur Design, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any of our logos or other proprietary graphics or trademarks as part of the link without our express written consent.
You must not use the web site in any way that causes, or is likely to cause, the web site or access to it to be interrupted, damaged, impaired or impeded in any way. You understand and agree to abide by the understanding that you are responsible for all electronic communciations and content sent from your computer to us and you must use the web site for lawful purposes only.
You may not use the web site for fraudulent purposes, or in connection with any criminal offence or other unlawful activity; to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene, threatening or menacing; in breach of any compyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"; or otherwise to cause annoyance, inconvenience or needless anxiety to Redcentaur, its employees and owners, its affiliates or any other person.
Comments, communications, emails and feedback
Redcentaur Design values feedback, comments, suggestions, questions or other information and communication with its customers and other visitors. You are permitted to post such communication through our web site, as comments on the web blog or by email as long as the content does not contravene the Usage clause above. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of the content. We reserve the right (but not the obligation) to remove or edit any content.
If you post content or submit comments by email or on the web site, and unless we indicate otherwise, you grant us and our affiliates a non-exclusive, royalty-free and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and grant us the right to use the name that you submit in connection with such content if we choose.
You represent and warrant that you own and otherwise control all fo the rights to the content that you post; that, as at the date the content or material is submitted to Redcentaur: it is accurate; and use of it does not breach any applicable Redcentaur policies or guidelines and will not cause injury to any person or entity. You agree to indemnify us and our affiliates for all claims brought by a third party against us or our affiliates arising out of or in connection with a breach of these warranties in whole or in part.
We reserve the right to identify and retain records relating to the IP address from which comments, emails and/or other communications with us are conducted. This information is used solely for the purpose of preventing the misuse of this web site and may be used to block specified computers or IP address ranges from using this site at our sole discretion.
All content included on the web site, such as text, graphics, logos, icons, images, pictures, photographs, audio clips, video clips, digital downloads, applications, data compilations, software, site structure and design, database design, strucutre, architecture and design are the property of Redcentaur or its affiliates and content suppliers. It is protected by copyright and all rights to such intellectual property are reserved by their respective owners. You may not use, copy or reutilise any part of this website, its contents, design or structure without the express written permission of the rights owners.
We do not claim to own the copyright of any material, frameworks or other content used by this web site in the delivery of material to our users where such works are not owned by us. Where this is the case, copyright and licencing information is provided, as appropriate.
Conditions of sale
Contract of sale
When you place an order to purchase a product or service from Redcentaur Design, we will send you an email confirming your order and payment details. This will include details of the purchases contained within the order. This represents an offer by you to us to purchase a product or service. The order is not accepted by us until we have confirmed payment has been received and we send an order confirmation to you.
The dispatch of the order will be confirmed to you by email. Any products or services which were part of the offer to purchase that have not been confirmed in the dispatch note do not form part of the contract between us until such time as a separate dispatch note has been issued relating to those specific items. Once the dispatch note has been sent, or an order is confirmed as fulfilled by us, whichever is sooner, items listed on the dispatch note or confirmation cannot be cancelled by you. At this point, the Returns policy becomes effective.
Our Returns policy gives details of how to return goods or services purchased from us. We guarantee your money back for all returns that are completed within 30 days of purchase provided that all goods returned are in the same condition and are in their complete and undamaged packaging, as applicable. In addition, customers in the EU have an additional 7 days statutory cooling off period.
Refunds provided as a result of our Returns policy do not include any costs outlayed by us in the delivery of a product or service. For example, the costs of registration of a domain name that you subsequently return are not refundable.
Pricing and availability
Redcentaur Design makes every effort to provide accurate and up to date information about the availability of its products and services on its web site. Beyond this, we cannot guarantee that a product will be available until an order is completed (and paid for) by the customer—products and services may be withdrawn or changed by suppliers from time to time.
Redcentaur tries to ensure that you are given accurate information about dispatch estimates for its goods and services. However, if you have ordered a product that we do not keep in stock (these are clearly marked) or order a product that is currently out of stock, the delivery of such items may be delayed. Equally, where we provide products supplied by a third party, we are reliant upon the delivery systems of the supplier.
Occasionally, humans make mistakes and Redcentaur is no exception. We may notice that we have mispriced a product in our catalogue and need to adjust the advertised price of it. In this rare event, any orders outstanding against this product will not be fulfilled and the offer to sell will be deemed to be withdrawn. Any money paid by a customer against such products will be refunded and the customer will be notified about the withdrawal of the product at the price originally advertised. The customer will then have the option to re-order the product at the correct price.
Discounts and special offers
Discounts and offers are available on marked new products only. Discounts and special offers are not available for any second-hand or resold products beyond the advertised price. We do not offer discounts or offers for renewals of existing services by customers.
We reserve our right to withdraw a special offer or discount prior to accepting an order. If we do this when you have ordered a product from us, we will inform you prior to the order being accepted.
This applies to all discounts identified on this site or in other publications by Redcentaur Design. Note, discounts and special offers may be applied exclusive of other offers. You will be offered the best available price.
Customs and taxation
If you are ordering goods from Redcentaur Design for overseas delivery you will be responsible for payment of any import duties and taxes, which are levied once the package reaches the specified destination. Any charges for customs clearances are your responsibility. You are also responsible for complying with all laws and regulations of the country of import. You also understand that any packages delivered overseas are subject to the possibility of opening and inspection by customs authorities. Please do not ask us to declare a different value for products or services delivered to you abroad, we will not do so and may cancel any order you have made.
Within the EU, we are required to levy VAT on digital products and services at the rate required by the receiving Member State's taxation regulations for any country that is not Redcentaur's state of operation.
What this means in practice is that if you are in the UK, you will not be required to pay VAT unless we become VAT registered in the UK. If you are in any other EU Member State, we must charge you VAT on our products and services at the rate specified by your country of residence, unless you can satisfactorily prove that you are ordering digital goods and services for a VAT registered business, in which case we do not have to charge you VAT.
Any third parties that provide services or sell products on this web site, other than Redcentaur and its affiliates, or links provided by Redcentaur to web sites of affiliated companies and other businesses are not the responsibility of us or our affiliates. We accept no responsibility for evaluating and examining these web sites or the links provided and we do not endorse, warrant or otherwise guarantee the offering, the business, individuals or content of such web sites or other links. Redcentaur does not assume any responsibility or liability for the actions, products, and content of any of these and any other third parties.
Redcentaur is responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the web site, or a contract for the sale fo goods by us was formed. We are not responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commensed using the web site or when a contract for the sale of goods by us to you was formed. In addition, we are not responsible for losses incurred in line with any of the exclusions identified in these Terms and conditions.
Alteration and amendment
Redcentaur Design reserves the right to make changes to our web site, policies, and the Terms and Conditions at any time. You will be subject to the policies and Conditions in force at the time that you use the web site or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).
If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability fo any remaining condition.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you are in breach of these conditions we reserve the right to either take action or take no action. Whether we take action immediately or take no action does not impair our rights and remedies in any situation where you breach these conditions and we shall not be deemed to have waived such rights.
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
These conditions are governed by and construed in accordance with the laws of the United Kingdom and are applicable under the jurisdiction of English Law. You agree to submit to the non-exclusive jurisdiction of the courts of the United Kingdom under English Law.