Privacy policy

We take your privacy seriously

This privacy policy is brought to you by Redcentaur Design. We take the privacy of our web site users very seriously. We ask that you read this privacy policy carefully as it contains important information about how we will use your personal data and also because you are bound by this policy whenever you use the site.

For the purposes of the Data Protection Act 1998, Redcentaur Design is the data controller (the organisation who is responsible for, and controls the processing of, your personal data).

Personal data we may collect about you

We will obtain personal data about you (such as your company name or business address, personal name, email address, etc.) whenever you complete an online form.

For example, we will obtain your personal data when you register to use this web site, send us feedback, post material, contact us for any reason, use our site, fill in your profile details, etc. We may obtain sensitive personal data about you if you volunteer it during the completion of an online form. If you volunteer such information, you will be consenting to our processing and storage of it.

We monitor usage of our web site through a number of means. Like most web sites, we use analytics data to assess statistical data about how our site is used, which pages are visited, how long they take to load and which browsers and languages are set as the defaults by user agents. This data is aggregated and is not personally identifiable. Please refer to our Cookies policy for more information about this data.

How we may use your personal data

We will use your personal data only for the purposes intended when it was given to us as amended by your subsequent use of our site. These purposes include:

• to help us identify you and any accounts you hold with us;
• administration;
• statistical analysis of aggregated data;
• customer, member and user profiling and analysing your preferences;
• marketing (see "Marketing and opting out" below);
• fraud prevention and detection;
• billing and order fulfilment;
• credit scoring and credit checking (see "Credit checking" below);
• customising this web site and its content to your particular preferences;
• to notify you any changes to this web site or our services which may affect you;
• security vetting and user authentication; and,
• improving our services, web site optimisation and usage.

Marketing and opting out

This site is specifically related to the services we offer. We therefore will market these services and products to you from time to time through the web site itself. 

Unless you have asked us not to do so, we may contact you by email or post about services and special offers which may be of interest to you. If you prefer not to receive this kind of marketing communications from us, you can opt out at any time. You can also temporarily suspend marketing communications at any time. Any you can ask to be forgotten entirely. See further "Your rights" below.

Disclosure of your personal data

We may disclose your personal data:

• to law enforcement agencies in connection with any investigation to help prevent unlawful activity, as is required by law;
• in the event that our assets and goodwill are subsequently transferred to a third party;
• to other members and users of this site, in line with the preferences you authorise on this site and subject to the services we offer on this site;
• to our agents and service providers, as required to deliver the services we are contracted to provide.

This does not imply that your personal data will be disclosed to or by third parties except in direct relation to the products and services we deliver to you.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data. These measures include:

• access to your account is controlled by encrypted password and username which are unique to you;
• your personal data are stored on secure servers;
• our servers and hosting is PCI-DSS compliant; and, 
• payment details and transfer of personal data are encrypted using SSL technology.

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

• give consent on his/her behalf to the processing of his or her personal data;
• receive on his/her behalf any data protection notices;
• give consent to the transfer of his/her personal data abroad; and, 
• give consent to the processing of his or her personal data.

You agree, on your behalf and on behalf of any third party for whom you are authorised to give consent as above, to use this data responsibly. This includes:

• not using data supplied on this site for marketing or spam, or for any other commercial purposes without first obtaining the permission of the data owner;
• not selling or disclosing the data available on this site to any third party at any time; and, 
• not using the data on this site for personal bullying, harassment, discrimination, hate, threatening or offensive behaviour.

This behaviour, and other behaviour not mentioned above, may be a criminal offense and reported to law enforcement agencies by us or the data owner.

Transfers of data out of the EEA

We may need to transfer your personal data outside of the European Economic Area (the 'EEA'). Any transfer of your data will be subject to a European Commission approved contract which will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.

The EEA consists of a political and economic treaty union comprising all European Union Member States, Norway, Iceland and Lichtenstein.

Your rights

Access to data

You have the right, subject to the payment of a small fee (currently £10), to request access to personal data which we may process about you. If you wish to exercise this right you should:

• put your request in writing to the address below;
• include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill);
• include an email address where you can be contacted;
• pay the specified fee on receipt of an invoice from us; and, 
• specify the personal data you want access to, including any account, username or reference numbers, where applicable.

Data correction

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:

• Make sure that you are unable to correct the inaccuracies yourself on our web site;
• put your request in writing;
• provide us with enough information to identify you (e.g. account number, username, registration details), as above; and,
• specify the information that is incorrect and how it should be corrected.

Marketing opt-out

You also have the right to ask us to stop processing your personal data for direct marketing purposes, either temporarily or permanently. If you wish to exercise this right you should sign in to your profile and update your preferences to indicate that you wish to opt-out of direct marketing.

If you are not a registered user and have provided your details to receive our newsletter, you may email us or write to us and ask to opt-out of direct marketing.

By suspending your subscription in the manner outlined above, you may at any time opt-in again simply by reversing the previous opt-out request. 

Forget me

You have the right to be forgotten. This will result in all of your personal data being deleted from our newsletter database and contact database. Note that we are still required by business regulations to keep certain information about clients for a specified period of time, this data will be retained on our business records as required.

To be forgotten by our web site, simply log-in to your account and click the Forget me button on your profile page. Once you have confirmed your decision, you will be signed-out and forgotten.

If you do not have access to your account, you can contact us directly, providing the proofs of identity and other identifying information requested above, and ask us to delete your personal information from our records. We will confirm when this has been completed.

Our contact details

If you wish to contact us, please send an email via our online contact form. You can send written communcations to our office at 24 Southwell Road, Plymouth, PL6 5BE, United Kingdom.

Variations

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.